Grievance Redressal Process

Grievance Redressal Process

We believe that Investor service is a vital element for sustained business growth and we want to ensure that our Investors receive exemplary service across different touch points. Prompt and efficient service is essential for retaining existing relationships and therefore Investor satisfaction becomes critical to us.

Investor queries and complaints constitute an important voice of Investor, and this policy details grievance handling through a structured grievance redressal framework. Grievance redressal is supported by a review mechanism, to minimize the recurrence of similar issues in future.

The Grievance Redressal policy follows the following principles:

  • Investors will be treated fairly at all times
  • Complaints raised by Investors will be dealt with courtesy and in a timely manner
  • Queries and Complaints will be treated efficiently and fairly.

The Investment advisor works in good faith and without prejudice, towards the interests of the Investors.

If a client has any grievance/complaint, the client can submit an email to us directly at devendra.bairathi@fivecapital.in

Grievance Redressal Mechanism

Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.

  1. Clients can seek clarification to their query and are further entitled to make a complaint in writing to devendra.bairathi@fivecapital.in
  1. If the client’s issue is unresolved after a period of 15 days from the date of first raising the issue through the above form and/or email, he/she may, after completion of 15-day period from the date of first raising the issue, write to us at:

Devendra Bairathi

Investment Adviser

E-1607, Oberoi Splendor

J V Link Road, Andheri(E)

Mumbai 400060

  1. In case you are not satisfied with our response you can lodge your grievance with SEBI at https://scores.sebi.gov.in or https://smartodr.in/or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI office on toll free Helpline at 1800 22 7575/ 1800 266 7575 or visit https://www.sebi.gov.in/contact-us.html.
  2. You can also download SEBI SCORE app on your mobile to lodge your grievance with SEBI at SEBI SCORES – Apps on Google Play